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TERMS OF USE

This Website is operated by ROSES BY ROSES. All inquiries may be directed to:

ROSES BY ROSES
info@rosesbyroses.com

 

Your use of this Website is governed by these Terms and Use. Please take a few minutes to review these Terms and Use. Your use of the rosesbyroses.com Website constitutes your agreement to follow these rules and to be bound by them. By placing an order with ROSES BY ROSES, either through our Website, over the phone, or by any other medium, you are agreeing to our Terms and Use. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website. If you do not agree with any of these Terms and Use, please do not use the rosesbyroses.com Website.

 

Use of Website

The rosesbyroses.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving ROSES BY ROSES goods and services and/or to otherwise transact business with or contact ROSES BY ROSES, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with ROSES BY ROSES. This policy is intended to protect the privacy and freedom of ROSES BY ROSES customers and the personal relationship ROSES BY ROSES works to develop with its customers and others authorized to use its Website.

 

Confirmation of Order

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms and Use, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

 

Payment

You must pay in full by debit, credit card, Visa, Mastercard, iDeal, Paypal, Bancontact, Belfius Direct Net, EPS, ING home’Pay, Girpay or Bitcoin in advance when you submit an order through our Website.

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the order, plus an administration fee and any additional fees incurred by ROSES BY ROSES. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

 

Pricing Information

ROSES BY ROSES cannot confirm the price of an item until after your order is placed.

Pricing errors may occur on the ROSES BY ROSES website.  ROSES BY ROSES reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from ROSES BY ROSES.  ROSES BY ROSES may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  Pricing for products may be different on the ROSES BY ROSES website versus products in store.

 

No Refunds / Refunds

As all of our products are preserved florals, all sales are final and no refunds or store credit will be issued. It is our top priority to makes sure that your products are delivered on time. In the event of delivery issues, you will be notified by email with an estimated delivery date.

You have the right to cancel the order and receive a full refund in the occurrence of a change in delivery time, if you notify us through our customer support before your order has been shipped.

Orders may require extra delivery time due to delays caused by customs or payment of duty charges. This time is not factored into the time frame that rosesbyroses.com gives for delivery estimations, nor are we accountable for this time for delivery. New orders are separated and each order is treated individually.

For any further information, please contact our customer service at info@rosesbyroses.com

 

Cancellation/Refunds

Orders cannot be cancelled once ROSES BY ROSES has begun processing the order. In order to promptly deliver our arrangements, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome send email to info@rosesbyroses.com check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with ROSES BY ROSES prior written approval and additional charges may apply. Any agreement by ROSES BY ROSES to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by ROSES BY ROSES to that point, and you agree that such amounts may be deducted from any payments previously made to ROSES BY ROSES. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.

 

Quotes/Custom Orders/Changes

The prices displayed on this Website are quoted in EUR – Euro and are valid and effective only in the European Union and the United Kingdom. Additional shipping and other charges may apply for orders outside of the European Union and/or into European territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.

Price quotes are good for thirty (7) days.

 

Delivery

Delivery will be deemed to have taken place at the time ROSES BY ROSES places an order in the possession of any carrier service (e.g., PostNL, UPS, DHL, Hand Delivery, TNT) for customer delivery. Certain international import laws pose restrictions upon ROSES BY ROSES exporting abilities of various goods. We advise you to be cautious of these restrictions when placing an order, as import laws may vary by country.

ROSES BY ROSES holds no responsibility towards potential delays caused by adverse weather conditions or specific delivery locations, as some areas have a limited range of delivery services available.

ROSES BY ROSES is not responsible for lost, stolen or damaged goods once an order leaves our possession. ROSES BY ROSES holds no responsibility for any delays that may be caused by customs clearance processes of the chosen destination.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.

Rosesbyroses.com does not have the ability to redirect orders once the order has been processed by the courier. For this reason, we advise you to ensure that all the billing and shipping details of your order are correct. All orders require your signature upon delivery and therefore we are unable to deliver to PO. PO Boxes are not included in UPS shipping guarantee. Neither UPS, nor rosesbyroses.com is liable for missing or damaged shipments.

Orders placed before 12am will be shipped the same day, those made thereafter will be shipped the next day. Our top priority is to complete all deliveries on time. Keep in mind that potential delays might be caused by external shipping companies.

Shipping Insurance

All purchases at rosesbyroses.com are insured from the moment where the goods are dispatched from our distribution facilities, to the point where they are delivered to you or an appointed individual by you, who will be receiving the delivery on your behalf. All orders require the signature of the recipient, through which the delivery will be signified as successful and fulfilled. Responsibility of the goods are transferred to you after the order is delivered and signed for.

Rosesbyroses.com holds no liability towards loss of goods or missing orders which have been signed for in a building, such as an office building address which was appointed as the delivery destination.

 

Landed Costs, Taxes and Duties

The type and composition of a good determines its commodity code. Customs Duty depends on the assigned commodity code the good has and will be charged as a percentage of the total value of the goods.

Government sales tax is referred to as VAT. These taxes vary by country and are charged on the supply of the goods. The costs are calculated as a percentage of your total order value, which includes shipping and insurance costs, as mentioned in the invoice.

All orders dispatched to addresses within the EU will be charged inclusive of NL VAT.

If you are ordering for delivery within the EU, customs and duty payments are not applicable. If you are ordering for delivery to the Turkey, all customs and duty payments will be handled by ROSES BY ROSES on your behalf.

If you are ordering for delivery to anywhere else in the world outside of the EU, your order may be liable for import duty and/or local taxes for which you will be responsible for paying prior to or at the time of delivery.

If you are ordering for delivery outside of the EU in EURO, when applicable, the amount of NL VAT will be automatically removed from the price you pay at the checkout.

Rosesbyroses.com takes no responsibility for additional costs or delays that may be incurred by customs at the arrival of your order to your destination country.

 

Copyright

You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.

Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of ROSES BY ROSES using the images you supply.

For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for ROSES BY ROSES to reproduce the images has been obtained.

We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for ROSES BY ROSES marketing and promotional purposes, unless specifically requested in writing by you not to do so.

 

Warranty

ROSES BY ROSES warrants that it has the right to provide its products but otherwise the goods are provided on an “as-is” basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.

  • Ecuadorian Roses
    The stems of the long-life Ecuadorian roses have been removed. The roses are attached to floral wire and do not require any water. In fact, the preserved roses will become damaged when water is applied to them or are removed from the flower box, as the roses are specifically designed to be kept inside the rose box at all times. It may also occur that light coloured roses become darker in colour when darker coloured roses are placed right next to them, as the darker colour may bleed onto the light roses. The shape, colour and texture of the roses are also subject to change after some time has passed. Despite there being no guarantees as to their longevity


Limitation of Liability

To the fullest extent permitted by applicable law, ROSES BY ROSES shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by ROSES BY ROSES.

 

Submissions and Use of Community Features

We welcome your comments regarding the rosesbyroses.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to rosesbyroses.com shall be and remain the exclusive property of ROSES BY ROSES. Your submission of any such comments shall constitute an assignment to ROSES BY ROSES of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. ROSES BY ROSES will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

 

Disclaimer

This Website and all contents of this Website are provided on an “as is” basis, without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that ROSES BY ROSES shall not be liable for any damages of any kind related to your use of this website.

 

Indemnification

You agree to defend, indemnify and hold ROSES BY ROSES harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the website, including, without limitation, your use of this rosesbyroses.com website in violation of these Terms of Use.

 

Changes to Terms of Use

You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

Questions about the Terms of Use should be sent to us at info@rosesbyroses.com

Any cases for which these General Terms and Use do not provide will also be governed by Dutch law.

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