International Next Day Delivery available

Answers to your Questions

How long do the roses last?

Our long lasting roses are grown with care in Ecuador with uniform-sized heads and retain their freshness and vitality for up to three years. Our preserving method is 100% natural and chemical-free. The rose petals are stabilized one by one and reconstructed by hand.

How should I care for the roses?

The roses are sensitive; we do not recommend the roses to be removed from their flower box. Protect the roses from the sun. Do not allow contact with water and avoid excessive handling.

How do I operate the display?

When you open the cover of the flower box, the audio-video message on the HD screen plays automatically. The pause button is in the middle underneath the display. You can feel it by touch. When you close the cover, the display turns off automatically.

How do I upload the audio and/or video message to the box?

Audio and/or video messages can be uploaded from our website. If you prefer, you can also do it using the USB cable in the box. The USB port is on the backside of the flower box. Name your audio and/or video files in the order you like to have them played as follows: ‘01’, ‘02’, ‘03’, etc. Then simply drag and drop the files in the folder.

Can I always upload a new video to the flower box?

Videos can be changed at any given time. Suitable video formats are AVI, MP4, MOV and cannot exceed 190 MB.

How long is the video playback time?

The video playback time on the display is approximately 2.5 hours.

What is the best way to record my video?

Videos can be recorded perfectly with any type of camera. However, we advise you to record your videos horizontally for the best results.

How can i charge the display?

Use the USB cable to charge the display.

What payment methods are accepted?

ROSES BY ROSES accepts credit and debit cards, Visa, Mastercard, iDeal, Paypal, Bancontact / Mister Cash, bank-to-bank payments, Bitcoin and other crypto payments.

Is buying online safe?

ROSES BY ROSES provides its customers the utmost safety for online transactions. All payment information is secured through the use of Secure Socket Layer (SSL) technology that encrypts all the data. Payment information is not stored on any of our servers.

When will I be charged on my credit card?

Before we charge the transaction to your credit card we go through several steps including the verification of your credit card details, retrieving credit authorization, confirming availability and finally, preparing your order for shipment. The transaction will be charged once these steps have been completed.

Does the final price include VAT ?

All orders dispatched to addresses within the EU will be charged inclusive of NL VAT. If you are ordering for delivery outside of the EU in EURO, when applicable, the amount of NL VAT will be automatically removed from the price you pay at the checkout.

Can I use multiple methods of payment simultaneously?

We only accept one form of payment per order.

Payment gateway

All transactions on ROSESBYROSES.COM are processed using Mollie, a secure online payment gateway that encrypts your card details in a secure host environment. Mollie processes payments for thousands of online businesses through the use of Level 1 PCIDSS, prioritizing that your transaction data is managed in the most safe and secure way possible.

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